Senior IT Support Engineer – company name – Herefordshire

company name

Senior IT Support Engineer

Location: Hereford, Herefordshire
Salary: £30,000-£35,000
Work hours: 37.5 Hours
Onsite, Permanent, Full-Time

Calling all tech wizards and computer geniuses!

I am currently on the lookout for a Senior IT Support Engineer to join my client who are a dynamic and fast growing team of tech-savvy individuals. The successful candidate will be responsible for providing advanced technical support to our internal and external clients, as well as ensuring the smooth operation of our IT systems. With your skills in troubleshooting and problem-solving, you'll be able to save the day and keep our client's IT systems running like clockwork!


Provide 2nd and 3rd line support diagnosis and resolution for the company's large client base
Collaborate with clients to understand and document their needs for internal systems, networks, and applications
Provide expert-level support, development, and implementation of AAD, 365, Azure, SharePoint, and Teams solutions
Oversee device management using MDM technology
Meet service level agreements by promptly addressing and maintaining support tickets
Design and implement hardware solutions including PCs, networks, and servers
Adhere to established procedures and best practices while also contributing to their ongoing improvement.Skills:

Experience of working in a MSP environment
Minimum of 5 years of experience in IT support or a related field
Strong knowledge of Windows and Linux operating systems
Experience with network troubleshooting and administration
Experience with virtualization technologies
Strong problem-solving and analytical skills, just like a superhero
Excellent communication and customer service skills
Bachelor's degree in Computer Science or a related field is preferredDesirable:

Certifications – ITIL, Microsoft, CCSP, CompTIA
Stakeholder managementBenefits:

Training and relevant ongoing certification
Enjoy 20 days annual holidays + Birthday Off
If you think you'd be a great fit, please call me on (phone number removed).

Keywords: Senior IT Support Engineer, IT Support, Support Engineer, 2nd Line Support Engineer, 3rd Line Support Engineer

BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy

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