Individual Training Wing (ITW) Clerk – Department for International Development – Hereford

Department for International Development

Job summary

We are looking for an enthusiastic, dynamic and self-motivated clerk to join the Individual Training Wing (ITW). The role carries a broad range of administrative and clerical support tasks, to support a fast growing and demanding unit. You will need to be able to work in a high tempo environment, with the capability to deliver at pace to an experienced team. As clerk, you will have responsibility for the smooth running of the units administrative and clerical duties. You will also provide admin support to the wider team, which will include course administration along with booking travel and accommodation.

This position is advertised at 37 hours per week

Job description

The main responsibilities include, but are not limited to:

Basic office management and clerical responsibilities (including answering telephones, emailling and information management, filing)

Carry out the booking and reconciliation o all travel and accommodation for personnel

Monitor all stationery requirements, ensure sufficient stock held

Input and manage data between various systems including ModNET

Update JPA and assist personnel when completing personal administration, including assisting with the arrival process of military personnel and conducting management checks

Manage administration of courses, including collection of return sheets, creation of nominal roll and preparation of course materials

Liaise with other departments to ensure smooth running of bookings and courses

Administare pay and allowances as needed

Assist ITW sections with course administration and student support

Assist in the preparation and delivery of the Annual G1 Audit inspections

Carry out any other reasonable tasks commensurate with grade as directed by line management

The successful applicant will be required to undertake the below training within 6 months of joining:

All mandatory civil service training (including Health & Safety, and Security

Individual Personnel Administration Course (IPAC)

Person specification


Strong organisational skills.

Excellent IT skills, including word-processing, PowerPoint, and spreadsheets.

Ability to use web authoring packages, or willingness to learn.

Ability to prioritise, work under pressure and to meet strict deadlines.


Understanding of UK Govt Classification system


We’ll assess you against these behaviours during the selection process:


Changing and Improving

Managing a Quality Service

Working Together


Learning and development tailored to your role

An environment with flexible working options

A culture encouraging inclusion and diversity

A with an average employer contribution of 27%

On-site parking, cafeteria and sports facilities

The post does not offer relocation expenses.

External recruits who join the MOD who are new to the Civil Service will be subject to a six-month probation period.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment by 31st December 2022. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

Please be advised that the Department is conducting a review of all pay related allowances which could impact on those allowances that the post currently being advertised attracts. 
Expenses incurred for travel to interviews will not be reimbursed.
Any move to MOD from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax-Free Childcare. Determine your eligibility at

Things you need to know

Selection process details

This vacancy is using , and will assess your Behaviours and Experience.

We’ll assess you against these behaviours during the selection process:


Changing and Improving

Managing a Quality Service

Working Together

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points based system, where a role has been deemed to be business critical. 
The role currently being advertised has not been assessed as business critical and is therefore NOT open to applications from those who will require sponsorship under the points based system. Should you apply for this role and be found to require sponsorship, your application will be rejected and any provisional offer of employment withdrawn. 

The Civil Service embraces diversity and promotes equality of opportunity. There is a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.
If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact: [email protected]

MOD Recruitment Satisfaction Survey – we may contact you regarding your experience to help us improve our customer satisfaction. The survey is voluntary and anonymous. You may however be given the opportunity to provide additional information to help us improve our service which includes the collection of some personal data as defined by the United Kingdom General Data Protection Regulation (UK GDPR). The MOD Privacy Notice sets out how we will use your personal data and your rights. 

Feedback will only be provided if you attend an interview or assessment.


Successful candidates must meet the security requirements before they can be appointed. The level of security needed is .

.People working with government assets must complete checks.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission’s .The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

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