Deputy Operations Manager – Herefordshire (West Midlands) – Turning Point – Hereford

Turning Point

Job Introduction

At Turning Point, we are recognised leaders in helping people recover from addiction and gain control of their lives. By providing the right support at the right time and making sure that people can find all the help they need, we have grown into one of the largest providers of substance misuse services in England and Wales.

Our Herefordshire (West Midlands) Drug and Alcohol Recovery Service is a fully integrated young people and adult service delivered by Turning Point. There is a focus on partnership working throughout the service to support those in the local community who need assistance to achieve their goals. We deliver treatment and support across the whole of Herefordshire ensuring a holistic and inclusive approach to recovery in this exciting new service.

We are seeking an enthusiastic, organised and highly attentive individual for a new role within our team. The Deputy Operations Manager will report to the Operations Manager and support the safe and effective delivery of the Herefordshire Recovery Service, with a direct responsibility for governance, safeguarding and our admin function.

Role Responsibility

To lead and develop the team to deliver high quality person centred services as directed by the Operations Manager in line with Business Plan and best practice standards. To work as a key member of the team in delivering the Service. To ensure Turning Point’s vision and values are embedded in the team. To ensure all statutory requirements of the service specification are met.

The role will deputise for the Operations Manager, be an integral part of the service quality improvement plan (including investigations into incidents and feedback), help ensure the high performance of the service and contribute to a learning culture within the working environment.

As Governance and Safeguarding Lead, the successful candidate will be responsible for ensuring all staff are trained and supported to safeguard our service users, working in partnership with Herefordshire Children’s Service and Adult Social Services, and in conjunction with the Regional Performance Lead to utilise data and ensure actions are completed.

In addition, the Deputy Operations Manager will lead the Admin Team to ensure that we provide a responsive and well-lead service, accurately recording client information, safely prescribing in line with national policies and following key health and safety procedures. The Deputy Operations Manager will line manage the Senior Clinical Administrator and Admin Workers.

Aligned with our values, the successful candidate will strive to contribute towards the continued development of the service, support the management team to deliver the highest standards of care, and represent the organisation through engagement with partner agencies, service users and other stakeholders.

The Ideal Candidate

Essential Requirements:

Proven track record in relevant area

In depth knowledge of relevant theory and practice

Experience of supervising and leading a large team

Experience of working towards achieving individual and team objectives

Numeracy, literacy and IT skills

Effective oral and written communication skills, and ability to adapt communication to suit the audience, e.g. service users, commissioners or staff

Good time management and able to work to deadlines

A participative leadership and management style in normal circumstances

In depth knowledge and understanding of the complex and multiple needs faced by the service user group

In depth knowledge and understanding of the Valuing People framework

A demonstrable belief in a values-led approach to working with service users with a Substance Misuse issue.

Demonstrable track record that is DANOS compliant

Knowledge and experience of developing, implementing and reviewing substance misuse-related interventions, i.e. group work programmes

A sound working knowledge of current legislation (e.g. Models of Care) and the ability to translate this into practice

About us

What Benefits Will I Receive?

We know reward looks different to each person and so whether its ways to make your money go further, a culture supporting recognition and celebration, or opportunities to boost your career – we want to support you in every way we can with our total reward package that includes:

Comprehensive learning and development opportunities so we can invest in your future – we’re proud to have a silver accreditation from Investors in People. Choose from our range of courses to gain recognised qualifications

33 days’ paid holiday a year, increasing with each year of service up to 35 days. Plus the option to buy or sell additional holidays and spread the cost

An exclusive discounts hub for TP colleagues, to help make your money go further – including high street shopping, pubs and restaurants, mobile phones, gym memberships, and much more. You’ll also have access to the Blue Light Card, for even more discounts and savings!

Flexible working solutions to support your work-life balance

Life Assurance of up to 3x annual salary and a competitive Pension Scheme to support your savings and security

Access to our Rightsteps Therapy service – free, confidential telephone based counselling sessions, access to an online wellbeing platform, and a Financial Education hub to support your total wellbeing

A 24/7 Employee Assistance Programme including a Digital GP, legal advice and more – all free to you and your immediate family

Recognition awards to recognise colleagues’ inspirational work and dedication, as well as Long Service bonuses to celebrate your commitment to us

Flexible benefit options including a Cycle to Work scheme and interest-free Season Ticket Loans

A £300 bonus if you successfully refer a friend as a new colleague through our Refer a Friend scheme, as a thanks from us!

We reserve the right to close this advert early if we are able to appoint to the vacancy before the advertised closed date.

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