Client Relationship Director – Adjusting Appointments Limited – Hereford

Adjusting Appointments Limited

Job Profile

Client Relationship Director (Property Claims) – UK Remote working – competitive basic salary, plus bonus, plus car or car allowance

Our client, a Major Loss Adjusting Practice is now seeking an experienced Client Relationship Director where you will join their strategic Relationships Team in Property Claims supporting the team and the CCO in the delivery of divisional targets and strategies.  The key function of the business and includes the management of Corporate and Commercial Accounts.

You will have a strong Property Claims background, ideally Real Estate and with the desire to lead in a fast-paced and continuous evolving environment requiring flexibility and the agility to succeed.  You will communicate both internally and externally acting as an ambassador for the group, identifying and delivering value added services and supporting and delivering success for the client.


Key Responsibilities

  • This role is reporting into their Chief Commercial Officer within UK&I Claims, key responsibilities will include communication, both internally and externally, strategic level account management, acting as ambassador for the group, identifying and delivering value added services and supporting and delivering success for the client.
  • The role requires an independent, social, autonomous and proactive individual who has a drive for success and an appetite for a challenge.
  • Managing a number of Corporate/Commercial clients
  • Supporting the growth of the Property service suite through organic and new business opportunities
  • Supporting the businesses’ marketing and bids function in ensuring that all aspects of their Property proposition are supported with best in market collateral and supporting sales material
  • Supporting Property claims bids; with activities ranging from informal discussions to tenders and pitches, to ensure they maximise the conversion of opportunities, with support from operational and growth colleagues
  • Collaborating with internal departments to facilitate client need fulfilment
  • Data analysis and trend tracking to drive continuous improvement
  • Maintaining an excellent, up to date knowledge of company products and discussion with new and existing clients
  • Production, submission and analysis of client MI, commenting on trends and challenges and working with the operation to improve overall delivery across the client portfolio
  • Challenging the status quo and enhancing delivery by improving processes
  • Identifying industry trends and gaining insights for clients and the company’s benefit
  • Acting as a client advocate and always striving for the best experience for their clients


Applicant Requirements

Skills & Experience: 

  • You will need to possess a strong property claims background, ideally in real estate, and with an appetite to lead.
  • Experience in business growth and retention is essential. The team operates in a fast-paced and continually evolving environment, thereby requiring flexibility and agility to succeed.
  • Client and people management experience at a mid-senior level
  • Property Claims experience, ideally real estate or commercial, within a claims management capacity but will consider those from an Underwriting, broker or Insurer Relationship background
  • Experience of senior external stakeholder management or working as an outsourced partner
  • The confidence to act with autonomy to understand and resolve issues presented by clients
  • A sound understanding of both the creation and analysis of MI reports within Microsoft Excel and bespoke MI suites
  • Exceptional verbal and written communication skills
  • Excellent active listening skills
  • Adaptability and strong problem solving skills
  • Ability to build rapport and collaborate with internal and external stakeholders at a senior level



  • Competitive annul basic salary plus bonus and car or car allowance – UK Remote.


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